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Email:
Sue@susansmith.biz
Telephone:
020 8460 2528
Mobile:
07754 173 592
Sue@susansmith.biz
Telephone:
020 8460 2528
Mobile:
07754 173 592
Assertiveness Training
Trust is such an important element in relationships and
especially in working relationships. Assertive skills promote
honesty, fairness and equality which encourages an
atmosphere of trust in the working environment. This level of
training contributes to the development of high performing
teams and encourages emotional intelligence, aiming to teach
people appropriate strategies for identifying and acting on
their desires, needs and opinions whilst remaining respectful of
others.
Assertive training can be offered as a stand alone one or two
day workshop or tailored more specifically to your specific
industry or needs.
Participants will learn:
• Increased awareness in the way people interact
• Understand difficulties in saying 'No'
• Develop better communication skills
• Learn specific assertive techniques
• Improve confidence
• Understand body language
• Develop emotional intelligence
• Explore blocks that prevent assertive behaviour
• To establish clear boundaries
Who should attend:-
Managers, team leaders , personnel who deal with the public,
call centre personnel, information and complaints departments
and people who would like to be more assertive with their
colleagues, team members, and senior managers
Trust is such an important element in relationships and
especially in working relationships. Assertive skills promote
honesty, fairness and equality which encourages an
atmosphere of trust in the working environment. This level of
training contributes to the development of high performing
teams and encourages emotional intelligence, aiming to teach
people appropriate strategies for identifying and acting on
their desires, needs and opinions whilst remaining respectful of
others.
Assertive training can be offered as a stand alone one or two
day workshop or tailored more specifically to your specific
industry or needs.
Participants will learn:
• Increased awareness in the way people interact
• Understand difficulties in saying 'No'
• Develop better communication skills
• Learn specific assertive techniques
• Improve confidence
• Understand body language
• Develop emotional intelligence
• Explore blocks that prevent assertive behaviour
• To establish clear boundaries
Who should attend:-
Managers, team leaders , personnel who deal with the public,
call centre personnel, information and complaints departments
and people who would like to be more assertive with their
colleagues, team members, and senior managers
Susan D Smith ADHP MNRHP UKCP (H)
BROMLEY STRESS MANAGEMENT CENTRE
Established since 1989
BROMLEY STRESS MANAGEMENT CENTRE
Established since 1989